1. Cancellation by Customer

You may cancel your ride at any time. However, cancellation charges may apply depending on the booking stage.

A. Cancellation Before Driver Assignment

• Full refund of any advance paid.
• No cancellation fee.

B. Cancellation After Driver Assignment

• A nominal cancellation fee may apply to compensate for driver time and distance traveled towards the pickup location.
• Any refundable amount (after deduction) will be processed to the original payment method.

C. Cancellation After Driver Reaches Pickup

If the customer does not show up within 15 minutes of the driver reaching the pickup point, the booking may be marked as a No-Show.

• Cancellation charges may apply depending on distance and time.
• Any refundable amount (after deduction) will be sent to the original payment method.

2. Cancellation by Company

Grapes Cab may cancel a booking in the following situations:

• Driver unavailability
• Adverse weather conditions or road closures
• Technical issues
• Safety or security concerns
• Operational limitations

In such cases:

• A full refund will be issued for any prepaid amount.
• No cancellation charges will apply.
• The customer will be informed at the earliest by the company.

3. Refund Eligibility

You may be eligible for a refund in the following situations:

• The ride was cancelled unexpectedly by us.
• An incorrect fare was charged due to a technical or system error.
• Duplicate payment was made for the same booking.
• Ride was not provided due to driver no-show after confirmation.

All refund requests must be raised within 48 hours of the scheduled ride time.

4. Non-Refundable Situations

Refunds will not be provided in the following cases:

• Customer enters incorrect pickup or drop location.
• Customer behaves inappropriately with the driver.
• Customer damages or soils the vehicle.
• Customer books a ride and later changes mind without a valid reason.
• Toll, parking, or government taxes paid during the ride by the customer.
• The ride was completed successfully as per booking.

5. Refund Processing Time

Once a refund is approved:

• Refund will be processed within 5–7 business days.
• The amount will be credited to the original payment method used at the time of booking.
• Actual credit timelines may vary based on the bank or payment provider.

6. Adjustment for Fare Disputes

If you believe you were overcharged for a ride:

• You may raise a complaint by emailing us at support@grapescab.com.
• Our team will review GPS routes, time logs, and fare calculations.
• If any discrepancy is found, the difference amount will be refunded or adjusted.

7. No Cash Refunds

Refunds will only be issued through digital modes:

• Bank account
• UPI
• Wallet
• Payment gateway used at the time of booking

We do not provide cash refunds under any circumstances.

8. Contact for Refund Support

For any cancellation or refund related inquiries, please contact:

• Email: support@grapescab.com
• Support Availability: 24×7

GRAPES CAB PRIVATE LIMITED is committed to being fair, transparent, and customer-friendly in every situation. We ensure that all valid refund requests are handled promptly and responsibly.