1. Information We Collect

A. Personal Information (Riders & Drivers)

We may collect the following information to provide safe, seamless transportation services:

• Full Name
• Mobile Number
• Email Address
• Profile Photo (optional)
• Gender (optional)
• Driver-Specific: Driving License, Aadhaar/PAN, Vehicle RC, Insurance, Bank account/UPI for payouts

B. Location Information

We collect real-time GPS location of both Riders and Drivers.

Riders:

• Showing nearby drivers
• Pickup/drop selection
• Navigation & live tracking
• Safety during the trip

Drivers:

• Assigning nearby ride requests
• Showing drop locations
• Navigation & route tracking
• Fraud prevention & trip verification

Disabling location access may limit major features.

C. Device Information

We may collect:

• Device model
• OS version
• IP address
• App version
• Device language
• Network details

This helps improve app performance and security.

D. Payment Information

Riders:

• UPI ID
• Wallet/payment method
• Credit and Debit Card details (secured via payment partners). We never store full card details.

Drivers:

• Bank Account for payouts
• Earnings & transaction history

E. Usage Data (Riders & Drivers)

• Ride/Trip history
• Search patterns
• Ratings and feedback
• App interaction data
• Acceptance/cancellation ratio (Drivers)
• Complaints or Feedback
• App crash logs

2. How We Use Your Information

A. Service Delivery

• Manage ride bookings
• Assign rides to drivers
• Provide accurate navigation
• Improve route suggestions

B. Safety & Security

• Identity verification (User and Driver)
• Fraud detection
• Monitoring live ride status
• Emergency support

C. Communication

We may send trip confirmations, driver/rider details, payment receipts, alerts, updates, and promotional offers.

D. Legal Compliance

We may use and retain your information to respond to legal requests, support law enforcement, and maintain regulatory records.

3. How We Share Your Information

A. With Drivers (for Riders)

Shared only after booking a ride:

• Name
• Pickup point
• Drop point
• Contact number
• Live location (masked if possible)

B. With Riders (for Drivers)

Shown after a trip is allocated:

• Driver Name
• Photo (if provided)
• Vehicle number
• Vehicle model & color
• Contact options (Call & Live Chat)
• Live location

C. With Third Parties

We may share limited data with:

• Payment gateways
• SMS / email partners
• Map / navigation providers
• Customer support tools
• Verification partners (Drivers only)

We do not sell your data.

4. Data Storage & Security

We use industry-standard protection methods, including:

• Encrypted data transfer
• Secured servers
• Limited internal access
• Regular security audits

Although security is a priority, no system is 100% risk-free.

5. Cookies & Tracking Technologies

We may use cookies and similar technologies to:

• Improve app speed
• Personalize user experience
• Track usage patterns

You may disable cookies in your device or browser settings, but some features may not work correctly.

6. Your Rights

Subject to applicable laws, you may request to:

• Update your information
• Delete your account
• Opt out of marketing notifications
• Disable location access

For any such requests, email us at support@grapescab.com.

7. Driver-Specific Privacy Points

A. Background Verification

We may verify the following details of Drivers:

• Driving License
• Aadhaar/PAN
• Vehicle RC
• Insurance validity
• Police verification (if required)

B. Driver Earnings Information

We collect and store:

• Daily ride income
• Incentives
• Payout history

C. Driver Behaviour & Performance

To ensure platform safety and service quality, we may monitor:

• Acceptance / cancellation rates
• Rider complaints
• Rating trends
• Route deviations
• Overspeeding alerts